Everything about etech
Everything about etech
Blog Article
Etech is an omnichannel client engagement solutions supplier for a lot of the world’s leading and most respected brand names. The experience Etech has gained across a variety of enterprise verticals will allow us to continually provide Outstanding, personalized customer activities.
Experience working as Portion of a collaborative team - we operate together to be sure consumers have an Excellent shopper experience whenever they position an order
Will connect etech with Operations making sure that the anticipations with regards to QA guidance towards the campaigns are fulfilled
talk to existing and prospective customers applying Online and various software to provide information and respond to queries about present-day promotions and new or upgraded solutions.
Communicate with present and future prospects applying a range of computer and telecommunications engineering/computer software to offer details and reply inquiries.
Communication (composed and verbal): Strives to talk both English and Spanish, and produce clearly and succinctly in many different configurations; may get messages across to acquire the specified outcome. Strives for closed-loop communication by proactively anticipating “the subsequent problem”.
just take responsibility and initiative to create core abilities and competencies by staying associated with every single facet of private enhancement.
an expert demeanor with a chance to just take possession of every chat, call or e-mail and uncover an answer for every buyer.
Supporting the customer support groups with regard for the administration and Procedure of associate scheduling and actual-time monitoring of work queues making sure optimum service degree shipping and delivery
About us Etech provides subsequent-generation BPO alternatives. a worldwide minority-owned business enterprise, Etech has produced and trademarked how to turn your knowledge into strategic insights. Leveraging the strength of synthetic additionally human intelligence Etech improves coaching and coaching to center on critical behaviors making improved consumer activities and shareholder worth. Etech launched in 2003 with only 400 employees and an individual contact Heart in Nacogdoches, Texas.
Compiles knowledge and analyzes previous and present-day 12 months education specifications to arrange budgets and justify money asked for.
Supports HR and payroll features as needed, including but not limited to: observe up with discrepancies For brand new seek the services of paperwork and Gains files.
Etech leverages the power of synthetic furthermore human intelligence, which enhances schooling and coaching. By doing this, we have the ability to deal with vital behaviors and enhance both purchaser working experience and shareholder price.
the opportunity to Believe on your own toes in a quick-paced environment where by messages in excess of chat, call and e mail appear rapidly and furious;
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